Immediate Increase and Easy Growth to the Next Level
September being a month of new beginnings and the need to make fresh starts, for business owners a summer of both busyness and / or quiet, mean that by the time October arrives we can often be in a state of overwhelm, frustration and even an intense dislike towards what our business has become. Continuing in this vein will lead you into wanting to throw in the towel mixed with thoughts around not wanting to fail either. Hence major resentments towards what you’ve created and confusion around what steps to take next…
There are always solutions. When you’re in the midst of thick fog it’s little wonder you cannot see a way out. Here’s to tackling your top challenges to take your small business to the next level and get out of overwhelm.
Upskill your staff members
Your team / staff members are not working as efficiently and effectively as you believe they could be. You feel they are taking advantage of your good nature and not taking your business seriously. You know you are overpaying them for the work they are doing and could be making their roles work more for your business.
You have probably spent hours reflecting on this, thinking this way and that, bemoaning their behaviour and attitude. Let’s be more effective than this. Write down all the aspects of their behaviour and role that you want to improve (and later in the process, how) and then create an opportunity to discuss and communicate with them focusing solely on the areas that will have the most positive impact on you and your business.
Reevaluate your current processes
A dramatic change in your industry, local demographics, government policy, client contracts or political shift (Brexit) has massively impacted your customer base and their buying decisions. It’s dramatically changed your small business and impacted your usual way of operating. Something needs to change within your business otherwise you will get left behind your competition, being unable to fulfil your client contracts and working harder to deliver against less profitability.
It can be easy in our businesses to overlook the everyday activities, the ones we are doing over and over again, because we have been completing tasks this way for months and years and they work doesn’t mean they will always work best in that way, times, technology, experience changes. Go through your processes and see what can be streamlined, what’s working, what’s not working.
Recently, working with a business owner who runs a business with over 20 staff members, he went through this ‘Reevaluating Processes’ exercise and found he was losing business (and resource efficiencies) due to the fact they were mostly quoting for work whilst on site at the end of the day. He now has changed his process so all ‘quoting jobs’ are started and completed first thing in the morning. This has meant when jobs go ahead (and are now more likely to go ahead) the work can be actioned that very day, making the work more profitable; no need for return visits, making the customer happier too.
Clare Whalley will be celebrating 10 years in business this year. She graduated with an International degree in English and Education and went into corporate life to pursue a career outside of teaching. Successfully passing a rigorous graduate scheme into a blue chip company; working in several positions across team management, customer service and sales roles. A working trip to India helped her decide to resign, retrain and set up her own coaching and training business.
Clare works with fellow business owners to help them create a business they love too. She uses strategies and tools which will help business owners get to the clients they love to work with, with more consistency and ease.